Return and Refund Policy

Last updated: August 22, 2026

Thank you for shopping at Gold Bike Shop. We want you to be satisfied with your purchase. Please review this policy before requesting a return.

30-Day Return Period

You may request a return within 30 calendar days after receiving your order.

To qualify for a return, the product must:

• Be unused, unworn and in its original condition

• Include its original packaging, manuals, accessories and components

• Include a receipt or other proof of purchase

• Have no damage, signs of installation, modification or misuse

Products returned without their original packaging or components may be refused or subject to a deduction from the refund.

Requesting a Return

Before returning anything, contact us for return authorization:

Email: info@goldbikeshop.us
Phone: +1 305-877-8555

Please provide:

• Your name

• Order number

• Product you want to return

• Reason for the return

• Photographs if the product arrived damaged, defective or incorrect

Do not return products without authorization. Unauthorized returns may not be accepted.

Return Address

Approved returns should be sent to:

Gold Bike Shop
1982 NE 119 RD
North Miami, FL 33181
United States

Customers are responsible for packaging returned products securely. We recommend using a trackable and insured shipping service. Gold Bike Shop is not responsible for returns lost or damaged during return transportation.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an unwanted product or a product ordered by mistake.

Gold Bike Shop will cover reasonable return shipping costs when we confirm that the product received was damaged, defective or different from what was ordered.

Original shipping charges are non-refundable unless the return results from an error by Gold Bike Shop.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. Contact us within 48 hours if your product arrives damaged, defective or incorrect.

Include photographs of:

• The product

• The reported damage or defect

• The packaging

• The shipping label

We will review the request and may provide a replacement, repair, replacement component or refund, depending on the circumstances.

Non-Returnable Products

The following products cannot normally be returned:

• Gift cards

• Clearance or final-sale products

• Customized or personalized products

• Installed, assembled, modified or used products

• Products damaged through misuse, neglect or improper installation

• Consumable products or products with broken hygiene seals

• Products missing original components, packaging or identification labels

These exclusions do not limit any rights that cannot legally be excluded.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, it must be returned according to this policy.

Return Inspection

We will inspect returned products after delivery. We will notify you whether the return has been approved or rejected.

Products showing use, damage, modification, incomplete packaging or missing components may receive a reduced refund or may be returned to the customer.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.

Shipping charges and other non-refundable fees will not be included unless the return resulted from our error.

Exchanges

Contact us if you would like an exchange. Exchanges depend on product availability.

The fastest option may be to return the original product and place a separate order after the return has been approved.

Missing Refunds

If an approved refund has not appeared:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Allow time for pending transactions to be processed.

4. Contact us at info@goldbikeshop.us if the refund remains missing.

Contact Us

For return or refund questions, contact:

Gold Bike Shop
1982 NE 119 RD
North Miami, FL 33181
United States

Email: info@goldbikeshop.us
Phone: +1 305-877-8555