Shipping policy

Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with Gold Bike Shop. This Shipping Policy explains our order-processing, delivery and tracking procedures.

Contact Information

Gold Bike Shop
1982 NE 119 RD
North Miami, FL 33181
United States

Email: info@goldbikeshop.us
Phone: +1 305-877-8555

Order Processing

Orders are generally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding federal holidays.

Processing time may be longer during:

Holidays
Promotional periods
High-volume sales
Product launches
Severe weather
Inventory or payment-verification delays

Processing time is separate from shipping transit time.

Shipping Destinations

Available shipping destinations will be displayed during checkout.

Some products may be restricted from delivery to:

Alaska or Hawaii
U.S. territories
P.O. boxes
APO/FPO addresses
International destinations
Areas outside a carrier’s service network

Large or oversized products may require a physical street address.

Contact info@goldbikeshop.us before ordering if you are unsure whether delivery is available to your location.

Shipping Rates

Shipping charges are calculated and displayed during checkout whenever possible.

Rates may depend on:

Delivery address
Product size and weight
Selected shipping method
Carrier availability
Number of packages
Special handling requirements

Any available free-shipping promotion will be subject to the conditions shown with the offer.

Estimated Delivery Times

Standard deliveries generally arrive within 3–10 business days after processing.

Large, heavy, oversized or freight shipments may require approximately 5–15 business days after processing.

These timeframes are estimates, not guaranteed delivery dates.

The delivery estimate displayed during checkout or provided by the carrier may change because of circumstances outside our reasonable control.

Order Confirmation

After placing an order, you should receive an order-confirmation email.

Review the confirmation carefully and contact us promptly if any information is incorrect.

An order-confirmation email confirms that we received your order. It does not necessarily mean the order has shipped.

Shipment Tracking

When tracking is available, we will send a shipping-confirmation email containing the carrier and tracking number.

Tracking information may take 24–48 hours to update after the shipping label is created.

For orders containing multiple products, items may arrive in separate packages and have different tracking numbers.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

Recipient’s full name
Street address
Apartment, suite or unit number
City, state and ZIP code
Telephone number
Email address

Gold Bike Shop is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

Address Changes

We cannot guarantee changes after an order enters processing or has been transferred to a carrier.

For security reasons, significant address changes may require order cancellation and a new purchase.

A carrier may charge fees to redirect a package. The customer may be responsible for those fees when the original address was entered incorrectly.

Large and Freight Deliveries

Large or oversized products may be delivered by a freight carrier.

Freight deliveries may require:

A delivery appointment
A valid telephone number
An adult available to accept delivery
A signature
Safe carrier access to the delivery address

Unless expressly stated otherwise, standard freight delivery may be limited to curbside delivery.

Additional services, such as inside delivery, assembly or removal of packaging, are not included unless confirmed in writing.

Inspect freight shipments before accepting them whenever possible. Note visible package damage on the carrier’s delivery document and take photographs.

Delivery Delays

Delivery may be delayed by:

Severe weather
Carrier disruptions
Holidays
Natural disasters
Labor disruptions
High shipping volume
Customs processing
Incorrect addresses
Remote delivery locations
Events outside our reasonable control

If we cannot ship within the promised timeframe, we will provide notice and, where required, offer the choice to accept the delay or cancel the unshipped order for a refund.

Delayed Tracking

A tracking status may occasionally remain unchanged while a package moves between carrier facilities.

If tracking has not updated for several business days, contact us at info@goldbikeshop.us. We may ask the carrier to investigate.

Delivered but Not Received

If tracking shows “delivered” but you cannot find the package:

Check around the delivery location.
Ask household members, neighbors or building management.
Review any carrier delivery photograph or notice.
Allow until the end of the delivery day.
Contact the carrier.
Notify us promptly if the package remains missing.

We will assist with available carrier procedures, but carrier investigations and claim decisions may take time.

Lost Packages

We may open an investigation with the shipping carrier. A replacement or refund may be considered after the carrier confirms the loss or the investigation is completed.

Gold Bike Shop is not responsible for a package sent to an incorrect address supplied by the customer.

Damaged Shipments

Inspect your order promptly after delivery.

If a product or package arrives damaged, contact us within 48 hours and provide:

Order number
Description of the damage
Photographs of the product
Photographs of the packaging
Photograph of the shipping label

Keep all packaging and damaged components until we complete the review. Disposing of packaging may affect a carrier claim.

Refused and Undeliverable Packages

Packages returned because of refusal, repeated failed delivery attempts, an incorrect address or failure to collect the shipment may be treated as a return.

The customer may be responsible for:

Original shipping charges
Return shipping charges
Carrier fees
Redelivery costs

Any remaining eligible amount will be processed according to our Return and Refund Policy.

International Orders

When international shipping is available, the customer may be responsible for:

Customs duties
Import taxes
Brokerage fees
Local processing charges
Compliance with local import restrictions

These charges are not normally included in the product or shipping price unless stated during checkout.

Gold Bike Shop cannot control customs delays or guarantee that every product can be imported into every country.

Order Cancellations

We cannot guarantee cancellation after processing begins. Orders that have shipped must be handled according to our Return and Refund Policy.

Returns

This Shipping Policy does not replace our Return and Refund Policy.

Before returning a product, contact us for return authorization and instructions. Unauthorized returns may not be accepted.

Contact Us

For shipping questions, contact:

Gold Bike Shop
1982 NE 119 RD
North Miami, FL 33181
United States

Email: info@goldbikeshop.us
Phone: +1 305-877-8555